FAQs
What is the
shipping and handling time and rates? Our processing time is normally between 1 to 3 days unless you
request a specialty item. We use USPS Priority shipping which runs 2 to 3
days depending on the zip code. Our shipping and handling charge is $6.95 or
free on all orders over $60. Express and International shipping are available
but please contact us for the additional rates.
Special and
Custom Requests? We would love to try and create an ornament specially for you! If
you would like an ornament created off your idea or if you would like a sports
player with a certain color uniform, a family ornament with different skin
color, or an ornament for your favorite sports team, contact us for all the
possibilities. Cutoff for custom
requests is November 1st so
the earlier the better. An additional charge will apply.
Can I order
a previous years ornament? Of course! All of our ornaments are hand personalized so they may
be dated with the year you specify. Even if you would like our famous year
ornament made of bread dough, contact us for it to be specially made.
Will I
receive my ornaments before Christmas? Our cutoff for Christmas delivery is December 17th.
Express shipping is available. Contact us for additional rates.
Can I have
ornaments shipped to different address? Yes! Ornaments may be shipped to multiple addresses but a
separate order will need to be placed for each address as there will be
separate shipping charges. On the order page there is a place for billing
information and also for shipping information.
When will
there be sales and specials? We randomly run sales and special promotions throughout the year.
Like us on Facebook, and follow us on Twitter and Instagram for all of the
latest deals and news!
Can our pets
be added to the ornament?
Definitely! We have a couple of options to add your fur babies to your keepsake
ornament. The pet dishes pictured below that are made of resin, can be added to
all of our family ornaments. Please contact us if adding more than one or two
dishes to make sure that they will fit. Another option is to have your pets name
added to the family ornament with a paw print next to their name on the stocking
hat. There is also a section dedicated to our pets so yours may have their very
own personalized ornament.
- There is a
whole category dedicated to MU Fan ornaments, will you do other teams too?
So far we have been able to do every team that has been requested.
Contact us to discuss which ornament you would like for your favorite team!
- Can I pay
with another form of payment other than PayPal.
Yes! When prompted, continue to the secure PayPal page. There is a
place on the login screen that says “pay with credit, debit, or PayPal credit.”
Click there and you may pay with another form of payment.
- What is the
difference between Bread Dough and Resin ornaments?
Bread dough ornaments and resin ornaments can look similar but are
very different. Our bread dough ornaments are made with love by us in the USA.
They are hand molded and sometimes cut from a cookie cutter, we hand paint and
then embellish.
The resin ornaments are made from a mold. Many of our resin
ornaments came from the original ornament we created. A resin material is
poured into the mold and they are hand painted.
If you pick up both ornaments and turn them over you will see the
resin ornament is flat and smooth and the bread dough ornament will be
detailed. For more questions on our process please ask.
Connect with us for the latest inspired, creative ideas!
Phone: (573) 893-3272
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